Membership Tiers
Gig Catalyst memberships attach to your customer account — not to a single booking. Your tier governs discounts, Protection Shield windows, support response times, Express and Rescue fees, and standard booking cancellation grace.
Canonical tiers: Guest, Service Subscriber, and Premier. Canceling a monthly membership is separate from canceling an individual service booking.
Regular support hours (non-exigent): Monday–Friday, 8:00 AM–6:00 PM PST · Source: Membership Tiers & Benefits v1.0 · SOP v1.1 · Pricing Matrix v3.8
Choose your tier
Compare benefits, then choose a paid tier. Guests can continue browsing without a membership. Signed-in customers can also manage membership from the Customer Portal Profile tab.
Subscriber and Premier buttons open account signup with your tier selected. After you sign in, use Portal → Profile → Membership to complete Stripe checkout (requires Stripe price secrets).
- Standard service pricing
- Protection Shield secondary, up to $500
- Shield claims within 30 days
- Support response up to 72 hours
- Portal Support only
- Next-Day Express $25 · Same-Day Rescue $50
- Standard booking grace: 2 hours
Most popular
- 5% off eligible service charges
- Protection Shield primary, up to $500
- Shield claims within 48 hours
- Support within 24 business hours
- Portal + concierge@gigcatalyst.com
- Next-Day Express $15 · Same-Day Rescue $35
- Standard booking grace: 4 hours
- 10% off eligible service charges
- Protection Shield primary, up to $500
- Shield claims within 48 hours
- Support within 4 business hours
- VIP live support with PIN · portal · email
- Next-Day Express $5 · Same-Day Rescue $20
- Standard booking grace: 8 hours
Compare memberships
Side-by-side view of fees, discounts, Shield, support, expedited fees, and grace periods.
| Feature | Guest | Service Subscriber | Premier |
|---|---|---|---|
| Monthly fee | $0/month | $10/month, billed monthly | $20/month, billed monthly |
| Service pricing | Standard | 5% off eligible service charges | 10% off eligible service charges |
| Protection Shield | Secondary, up to $500 per eligible claim | Primary, up to $500 per eligible claim | Primary, up to $500 per eligible claim |
| Shield claim filing window | Within 30 days of the service | Within 48 hours | Within 48 hours |
| Support response (non-exigent) | Up to 72 hours | Within 24 business hours | Within 4 business hours |
| Support access | Customer portal Support (tickets / automated assistance) | Portal + concierge@gigcatalyst.com | VIP live support with PIN, portal, and same email |
| Next-Day Express | $25 per gig | $15 per gig | $5 per gig |
| Same-Day Rescue | $50 per gig | $35 per gig | $20 per gig |
| Standard booking grace | 2 hours before start | 4 hours before start | 8 hours before start |
Discounts — included vs excluded
Subscriber gets 5% and Premier 10% off eligible service charges for the eight active canonical B2C services (including recurring Canine Cleanup and Curb charges — not membership dues).
Does not apply to:
- Next-Day Express or Same-Day Rescue fees
- Platform Core / Safety / Regulatory fees ($3.98 total where applicable)
- Mobilization Fees
- Travel, climate/weather, or distance modifiers
- Membership dues
- Ineligible, legacy, or tribal-land services pending manual approval
- Any amount that would fall below the approved pricing floor
Cancellation grace periods
Standard bookings use membership grace before the scheduled start: Guest 2 hours, Service Subscriber 4 hours, Premier 8 hours.
Expedited bookings are the same for every tier — membership grace does not replace these rules:
- Next-Day Express: 2 hours (all tiers)
- Same-Day Rescue: 15 minutes (all tiers)
After the window closes, cancel/refund treatment follows the Terms of Service.
Protection Shield & support
Coverage is not an automatic payment. Claims follow the Claims & Adjudication Policy. Guest is Secondary (30-day filing); Subscriber and Premier are Primary (48-hour filing). Cap: up to $500 per eligible claim.
Full policy: Protection Shield Policy. Do not submit ordinary cancel/refund requests as Shield claims.
- Guest: portal Support only · no routine live phone · up to 72 hours
- Subscriber: portal + concierge@gigcatalyst.com · 24 business hours
- Premier: VIP live support with PIN — 725-287-8809, ext. 200 · portal · email · 4 business hours
Billing, upgrades, and failed payments
- Subscriber ($10) and Premier ($20) bill monthly via Stripe.
- Upgrade / downgrade through account controls once published. Tier changes do not rewrite completed bookings or filed claims.
- Membership cancel is not the same as booking cancel.
- Failed payment: retry for 7 consecutive days; paid benefits stay active through Day 7; if still unpaid, revert to Guest on Day 8. Access, history, and completed bookings remain.